Case: The university's IT services are provided by a large number of internal and external providers. Information about accesses, descriptions or support levels is distributed via various media. End users lack orientation.
Solution: An easy-to-use access platform consolidates all information about the organization's IT services. End users have a single point of contact. The data is distributed by the vendors based on a standards-based schema.
Findings from the project: A knowledge graph-based IT service catalog allows a multitude of evaluations and overviews, so that it can effectively support the control of the services. The technical implementation in an organization with distributed responsibilities is a big challenge. This task cannot be accomplished with the technical means used in the prototype.
BMaKE